Product Overview

Cognigy is an AI-powered platform that offers Agentic AI, the future of autonomous, goal-oriented AI for enterprise contact centers. With Cognigy, businesses can easily deploy AI Agents in their contact centers to deliver fast, personalized, and exceptional service to their customers.

Key Features

• AI Agents: Cognigy provides AI Agents that can handle phone and voice interactions, chat and messaging conversations, and assist human agents in delivering better customer service.
• Phone & Voice: Cognigy's AI Agents are capable of handling phone and voice interactions, providing customers with seamless and efficient communication.
• Chat & Messaging: Cognigy's AI Agents can engage in chat and messaging conversations, delivering personalized and responsive interactions.
• Agent Assist: Cognigy's AI Agents can assist human agents in delivering better customer service, providing real-time AI coaching and access to critical support knowledge and resources.
• Contact Center Integrations: Cognigy seamlessly integrates with existing contact center systems, allowing businesses to scale up their enterprise contact center with cutting-edge AI workforce.

How It Works

Cognigy's AI Agents are powered by Generative AI, which enables them to create meaningful connections and foster customer loyalty through tailored experiences. The AI Agents engage in humanlike dialogues and hyper-realistic voices, providing customers with an exceptional customer experience. Cognigy's AI Agents are voice and chat-ready, allowing businesses to craft cutting-edge, frictionless interactions that are multimodal and omnichannel. The AI Agents also provide proactive service, going beyond reactive support to boost customer satisfaction and revenue growth.

Use Cases

Cognigy's AI Agents have been successfully implemented in various industries and use cases. Some examples include:

• Rebookings, refunds, and more: Cognigy's AI Agents have automated conversations for rebookings, refunds, and other customer service tasks, handling over 16 million automated conversations per year.
• Customer care and in-car voice assistance: Cognigy's AI Agents have been deployed in chat and voice bots for customer care and in-car voice assistance, resulting in increased loyalty for dealerships and high acceptance rates for AI-booked appointments.
• EON's customer service: Cognigy's AI Agents have achieved automation rates of 70% in serving EON's 50 million customers, with over 30 live bots and a significant increase in NPS on live chat.
• Customer service on chat and voice channels: Cognigy's AI Agents have been serving 24,000 customers in customer service on chat and voice channels, with over 400 recognized intents and warm agent handover.

Technical Requirements

Cognigy requires the following technical specifications and dependencies:

• Cognigy.AI Platform: Businesses need to have access to Cognigy's AI platform to deploy and manage AI Agents.
• Generative AI: Cognigy's AI Agents are powered by Generative AI, which is responsible for creating humanlike dialogues and hyper-realistic voices.
• Voice Gateway: Cognigy's AI Agents require a voice gateway to handle phone and voice interactions.
• AI Agent Manager: Cognigy's AI Agents are managed and monitored through the AI Agent Manager, which provides real-time AI coaching and access to critical support knowledge and resources.

Benefits

By using Cognigy's AI Agents, businesses can benefit from:

• Fast, personalized, and exceptional customer service: Cognigy's AI Agents deliver fast, personalized, and exceptional service that meets the demands and expectations of customers.
• Increased customer loyalty: Cognigy's AI Agents create meaningful connections and foster customer loyalty through tailored experiences.
• Improved agent productivity: Cognigy's AI Agents assist human agents in delivering better customer service, empowering them with real-time AI coaching and automated wrap-ups.
• Multilingual support: Cognigy's AI Agents can assist customers in any language, thanks to real-time AI translation.
• Frictionless interactions: Cognigy's AI Agents enable businesses to craft cutting-edge, frictionless interactions that are multimodal and omnichannel.
• Proactive service: Cognigy's AI Agents go beyond reactive support to provide proactive service that boosts customer satisfaction and revenue growth.

Conclusion

Cognigy is a leading provider of AI-powered solutions for enterprise contact centers. With its Agentic AI platform, businesses can easily deploy AI Agents that deliver fast, personalized, and exceptional customer service. Cognigy's AI Agents are powered by Generative AI, enabling them to create meaningful connections and foster customer loyalty. With features like phone and voice interactions, chat and messaging conversations, agent assist, and contact center integrations, Cognigy's AI Agents provide businesses with the tools they need to scale up their contact centers and deliver outstanding service.