Product Overview

Airkit.ai is a code-free AI agent platform built specifically for commerce. It provides businesses with the ability to resolve customer questions instantly, 24/7/365, guaranteeing a high level of customer service. With GPT-4 powered AI agents, Airkit.ai helps businesses handle more requests faster, focusing on resolution as the ultimate mark of success.

Key Features

• GPT-4 powered AI agents: Airkit.ai utilizes advanced AI technology to power its agents, ensuring intelligent and accurate responses to customer queries.

• Easy integrations with popular eCommerce tools and systems: Airkit.ai offers a growing library of 1-click integrations for popular eCommerce tools and systems, such as CRMs, helpdesks, and order management systems. This allows businesses to seamlessly integrate Airkit.ai into their existing tech stack.

• Proactive support to identify and resolve customer issues: Airkit.ai's proactive support agents can help businesses identify and resolve customer issues before they even contact customer support. This helps reduce service volumes and boosts customer satisfaction.

• Hyper-personalization for engaging conversations: Whether on your site or off, Airkit.ai enables businesses to create highly personalized conversations that keep customers coming back and increase conversions.

• AI assistance to empower your team: Airkit.ai's AI agents can assist and augment your team, helping them resolve customer problems with less effort and in less time. This empowers your team to provide better customer service.

• Trusted AI with built-in safeguards and compliance standards: Airkit.ai is designed with built-in safeguards and industry compliance standards to ensure that AI agents follow approved business guidance and use only authorized tools.

How It Works

Airkit.ai utilizes GPT-4 powered AI agents to provide intelligent and accurate responses to customer queries. These AI agents are capable of serving customers 24/7, 365 days a year across any channel, including web chat, mobile, voice, and email. The AI agents can interact directly with customers, resolving a wide range of tasks such as order status updates, return and exchange support, order issue management, product information, and technical support.

Use Cases

Airkit.ai is trusted by customer-obsessed eCommerce brands to improve their customers' journey. It is used by businesses of all sizes, from small businesses with 50 or fewer employees to large enterprises with over 1000 employees. Some specific use cases include:

• Order status updates: Airkit.ai can provide real-time updates on order statuses, ensuring customers are informed about the progress of their orders.

• Return and exchange support: Airkit.ai can assist customers with return and exchange processes, providing them with the necessary information and guidance.

• Order issue management: Airkit.ai can help customers resolve issues related to their orders, such as incorrect tracking numbers or delivery problems.

• Product information and technical support: Airkit.ai can provide customers with detailed product information and technical support, helping them make informed purchasing decisions and troubleshoot any issues.

Technical Requirements

To use Airkit.ai, businesses need to ensure that their systems meet the following technical requirements:

• Integration with popular eCommerce tools and systems: Airkit.ai requires integration with popular eCommerce tools and systems, such as CRMs, helpdesks, and order management systems, to effectively serve customers.

• Internet connectivity: Airkit.ai operates online and requires a stable internet connection to function.

• Compatibility with web chat, mobile, voice, and email channels: Airkit.ai's AI agents are designed to work across various communication channels, so businesses need to ensure compatibility with these channels.

Benefits

Airkit.ai offers several key benefits for businesses:

• Improved customer service: By resolving customer questions instantly and providing personalized support, Airkit.ai helps businesses deliver a high level of customer service.

• Increased efficiency: With AI assistance, businesses can handle more customer requests faster, reducing response times and improving overall efficiency.

• Proactive issue resolution: Airkit.ai's proactive support agents help businesses identify and resolve customer issues before they contact customer support, leading to a more proactive and efficient support process.

• Personalized customer experience: Airkit.ai enables businesses to create highly personalized conversations with customers, enhancing the overall customer experience and increasing customer satisfaction.

• Empowered customer support team: By augmenting the customer support team with AI assistance, Airkit.ai empowers the team to resolve customer problems with less effort and in less time, reducing agent burnout and improving team productivity.

• Trusted and compliant AI: Airkit.ai is designed with built-in safeguards and compliance standards, ensuring that AI agents follow approved business guidance and use only authorized tools.

Conclusion

Airkit.ai is a code-free AI agent platform built for commerce. With its GPT-4 powered AI agents, easy integrations, proactive support, hyper-personalization, AI assistance, and trusted AI, Airkit.ai helps businesses improve their customer service, increase efficiency, and deliver personalized experiences. Whether you're a small business or a large enterprise, Airkit.ai can help you enhance your customers' journey and achieve delightful outcomes.