Product Overview

AgentsForce is an intuitive AI platform that utilizes AI agents to provide exceptional customer service. These AI agents are trained on your best agents, ensuring that they can handle customer queries effectively and make your customers feel valued.

Key Features

• Trained on your best agents: AgentsForce is trained on the best agents in your organization, ensuring that it can provide accurate and helpful responses to customer queries.
• Highest resolution rate in the market: AgentsForce has the highest resolution rate in the market, thanks to its ability to learn from past solutions, access customer data, read help center articles, and take actions to solve customer problems.
• 67% reduction in cost per ticket: By utilizing AgentsForce, organizations can achieve a significant reduction in the cost per ticket, leading to cost savings.
• Outperformed Intercom AI: AgentsForce has outperformed Intercom AI in terms of resolution rate and overall performance.
• 72% resolution rate in 3 weeks: AgentsForce has achieved an impressive resolution rate of 72% within just 3 weeks of implementation.
• 99.8% accuracy in production: AgentsForce ensures maximum accuracy and safety at scale, with a 99.8% accuracy rate in production.
• Developed by Director of AI at Alibaba and Google: AgentsForce has been developed by the Director of AI at Alibaba and Google, ensuring its technical expertise and reliability.
• Customer stories with 75% resolution rate: AgentsForce has helped organizations achieve a resolution rate of 75%, leading to improved customer satisfaction.
• Reduced cost-per-ticket by 67%: By using AgentsForce, organizations have experienced a significant reduction in the cost-per-ticket, resulting in cost savings.
• Reduced wait times by 90%: AgentsForce has helped organizations reduce customer wait times by 90%, leading to improved customer experience.
• Built-in PII masking: AgentsForce offers built-in PII masking, ensuring enterprise-grade security and protecting sensitive customer data.
• Enterprise grade security: AgentsForce provides enterprise-grade security, allowing organizations to keep their sensitive data in their own environment without sharing it with AgentsForce.
• SOC 2 compliant: AgentsForce is SOC 2 compliant, meeting the highest security standards.
• GDPR ready: AgentsForce is GDPR ready, ensuring compliance with data protection regulations.
• Only pay for resolutions: With AgentsForce, organizations only pay when the desired outcome, such as resolved conversations, is achieved.

How It Works

AgentsForce utilizes advanced AI algorithms to analyze and understand customer queries. It learns from past solutions, accesses customer data, and reads help center articles to provide accurate and helpful responses. It can also take actions to solve customer problems. The AI agents are developed by the Director of AI at Alibaba and Google, ensuring maximum accuracy and safety at scale.

Use Cases

AgentsForce can be implemented in various industries and scenarios, including:

• E-commerce: AgentsForce can assist with order tracking, product recommendations, and customer support.
• Banking and finance: AgentsForce can handle customer inquiries, provide account information, and assist with financial transactions.
• Healthcare: AgentsForce can help patients schedule appointments, provide medical information, and answer common healthcare questions.
• Travel and hospitality: AgentsForce can assist with travel bookings, provide destination information, and handle customer support.

Technical Requirements

To utilize AgentsForce, the following technical requirements must be met:

• Infrastructure: AgentsForce may add complexity to your infrastructure, potentially requiring specialist DevOps staff to run and maintain the cluster.

Benefits

AgentsForce offers the following key advantages and value propositions:

• Improved customer satisfaction: With its high resolution rate, reduced wait times, and accurate responses, AgentsForce significantly improves customer satisfaction.
• Cost savings: By reducing the cost per ticket and achieving a higher resolution rate, AgentsForce helps organizations achieve cost savings.
• Enhanced security: AgentsForce provides enterprise-grade security, including built-in PII masking, SOC 2 compliance, and GDPR readiness.

Conclusion

AgentsForce is an intuitive AI platform that utilizes AI agents to provide exceptional customer service. With its high resolution rate, reduced cost per ticket, and advanced features, AgentsForce is a valuable tool for organizations looking to improve customer satisfaction, reduce costs, and enhance security.